Returns & Replacements
We at JBA Offroad value all of our customers and take pride in our customer service. To return an item, please email email@example.com to get all the instructions on how to return it. We have a 100% satisfaction guarantee! If for any reason you're not 100% satisfied with your JBA UCAs in the first 12 months, we will give you 100% of your money back including the shipping cost!
Items sent back without an RGA # may not be credited back if we cannot find the product in our facilities. Make sure you get the correct shipping address and number to write on the package. If an item arrives damaged, it is your responsibility to contact us and the shipper as soon as possible. If the shipper damages an item, our company is not at fault. All items sent from our company are brand new items that have never been unpackaged. Items sent back to us without proper authorization will be refused at the dock. Some items may not be as the picture displays them because the manufacturer has updated the part and not the picture. Please use the product description when purchasing the item.
- Before accepting your order from the delivery service, please always inspect the merchandise. If the merchandise arrives damaged notify JBA Offroad immediately before signing for the item.
If you sign for damaged items you will be responsible for the cost of exchanging or returning the product plus you will be responsible for all shipping charges that occur. Therefore if the product arrives damaged you do have the option of not signing for it. Refusal to accept damaged items is preferred. Be sure to inform delivery services that you will be contacting us so they can document in the event you are unable to reach us. We do check all refused orders to verify before a refund can be reimbursed. Make sure to get an RGA and Destination for shipping, because if you return an item without these, it may be lost. If you have any questions about the Return Policy, please contact our Return Department at firstname.lastname@example.org. We will gladly assist you in every way possible to resolve any concern or issue you may have We believe in down-home customer service and will stay committed to ensuring customer satisfaction. We abide by these same rules for all of our customers.